Reporting directly to the CEO, the VP of Operations and strategy will ensure that the organization as a whole, and each individual, is focused, effective and fulfilled–thereby establishing the infrastructure (people & processes) necessary to support the Company’s long-term goals.
3-7 years of strategy and operations experience at a leading E-Commerce or B2C Consumer Internet platform or management consulting experience in the same vertical.
Company, team, and individual priorities are clear and aligned. All team members can clearly articulate key components of the company’s strategy.
Strategic goals have clear execution plans. Company resources are focused to maximize impact.
Progress towards goals is transparent and discussed regularly. Obstacles to progress are quickly uncovered and addressed. Clear KPIs and reporting are established and transparent.
All team members are fulfilled personally and professionally. Talent is leveraged cross-functionally and development and growth opportunities are prioritized.
Communication rhythm is well established and information moves through the organization quickly and accurately.
The executive team is highly effective–unburdened by daily operating responsibilities and focused on medium/long term goals and developing ‘junior’ leaders within the company.
Every facet of the organization has a person assigned with accountability that goals are met.
Ongoing employee input is collected and utilized to identify opportunities and obstacles.
Core values and purpose are ‘alive’ in the organization. More than words on a page, they are internalized throughout the organization and key decisions and recognition are tied to these values and purpose.
Decision making processes are well informed, transparent and timely.
“Functional Operations” teams are performing at the highest caliber.
Partner with the executive team, team leads and individuals to create and track clear KPIs and goals for individuals, teams and the company as a whole.
Improve executive team prioritization by taking the constant stream of ideas and priorities and forming coherent narratives that drive decision making.
Create roadmaps for achieving long term goals and key initiatives and ensure alignment and buy-in across the company.
Collect and clearly present all relevant input and data necessary to make decisions. Advise on downstream and cross functional impacts.
Ensure the CEO’s vision is well articulated internally by developing compelling presentations and written material — and being available to discuss with individuals and teams when the CEO is not available to do so.
Create agendas, identify and communicate meeting next-steps, hold executive team accountable to decisions, follow-ups and tasks.
Establish and facilitate meeting cadence and communication processes to ensure effective flow of information and decisions.
Lead projects to streamline and improve cross-functional processes.
Implement processes to collect and communicate ideas and feedback from across the company.
Identify and address resource and prioritization conflicts between teams.
Act as a project manager for the CEO for cross functional initiatives that don’t have a clear single owner.
Have a 360-degree view of the organization and strong relationships to be able to help drive cross-functional initiatives and organizational change forward.
Work with individuals and teams to build career development/pathing frameworks.
Create opportunities for cross functional work/exposure to provide professional development while addressing real business needs.
Facilitate learning opportunities, management training, etc.
Implement best practices for hiring and onboarding.
Work with team leads and CFO to map out hiring/resource plans and budgets.
Implement processes for providing 360 feedback as part of performance reviews — help build a “feedback culture” where learning and improvement are prized.
Implement processes to ensure great work is recognized and team members feel a sense of ownership for their work.
Implement and analyze team surveys to identify areas for cultural improvement.
Identify and propose solutions for organizational sticking points. Be proactive in anticipating organizational problems before they come up.
Monitor and evolve organizational design to maximize focus/accountability, effectiveness and personal/professional fulfillment.
Provide direct coaching and other formal training to help develop leadership and management competencies throughout the organization (with specific focus on ‘middle’ management tier).
Identify under-utilized talent and resources across the company and work with team leads to resolve.
Be our Listener-in-Chief; an empathetic and solution oriented ear for our whole team.